01 Policy Overview

At SparkDeals, we stand behind the quality of our custom printing services. We understand that sometimes things don't go as planned. This policy explains your rights and our commitment to making things right.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

02 Return Eligibility — 30 Days

You may request a return within 30 days of delivery if:

• The item is damaged or defective.
• You received the wrong product.
• The item is unused and in its original packaging.

Note: Returns requested after 30 days from the delivery date will not be accepted.

03 Non‑Returnable Items

The following items cannot be returned:

• Used or worn items — products that show signs of use.
• Custom or personalized printed products — items printed with your custom designs or text.
• Clearance or final sale items — marked as non‑returnable at checkout.
• Gift cards — non‑refundable.

Please double‑check your designs and selections before placing an order, as custom items cannot be returned due to change of mind.

04 How to Request a Return

To request a return, please contact us within 48 hours of receiving a damaged or incorrect item.

Please provide the following information:

• Full Name — as it appears on the order.
• Order Number — found in your confirmation email.
• Reason for Return — detailed description of the issue.
• Photos — clear images of the product and packaging (if applicable).

Important: Do not send items back without prior approval. Unauthorized returns will not be processed.

05 Return Shipping

• Customer Responsibility: You are responsible for return shipping costs unless the error is on our side (e.g., wrong item, damaged product).
• Trackable Service: We strongly recommend using a trackable shipping service and purchasing insurance for high‑value items.
• Lost Returns: We are not responsible for lost or stolen return shipments. Please keep your tracking number for reference.

06 Refund Process

• Inspection: All returned items will be inspected upon arrival before a refund is processed.
• Processing Time: Approved refunds are typically processed within 5–10 business days after inspection.
• Refund Method: Refunds will be issued to the original payment method used at checkout.
• Shipping Charges: Original shipping charges are non‑refundable unless the return is due to our error.

07 Exchanges

We offer exchanges only for items that are:

• Damaged or defective upon arrival.
• Incorrectly shipped (wrong item or size).

To request an exchange, follow the same process as a return request. If approved, we will ship the correct item at no additional cost.

08 Order Cancellations

• Within 12 Hours: Orders can be canceled free of charge if they haven't entered production. Contact us immediately with your order number.
• After 12 Hours: If the order has already been processed or printed, the standard return policy applies.
• After Shipping: Once shipped, the order cannot be canceled. Please follow the return process.

09 Delayed or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement again.
• Contact your payment provider — processing times vary.
• Contact your bank — there may be a delay in posting.

If you've completed these steps and still haven't received your refund, please email us at support@sparkdealss.com and we'll investigate immediately.

10 Damaged or Defective Items

We take great care in packaging our products, but sometimes accidents happen during shipping. If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide your order number and clear photos of the damage.
• We will arrange a replacement or issue a full refund.

We'll cover return shipping costs for damaged or defective items.

11 Change of Mind

We understand that preferences can change. However, because our products are custom‑printed, we generally do not accept returns for change of mind.

• Please review your designs carefully before placing an order.
• If you have concerns, contact us — we may be able to help.

Exceptions may be made on a case‑by‑case basis at our discretion.

12 Get in Touch

If you have any questions about our Refund & Return Policy, or if you need help with a return, we're here to help.