01 Processing Time

All orders are processed within 1–3 business days after order confirmation and payment verification.

• Custom designs may require additional processing time.
• Orders placed on weekends or holidays will begin processing the next business day.
• You will receive a shipping confirmation email with tracking information once your order ships.

Processing time does not include shipping transit time.

02 Shipping Methods & Delivery Estimates

We offer the following shipping options to meet your needs:

Delivery estimates are based on business days (Monday–Friday) and may vary depending on your location, carrier performance, and customs delays.

03 Shipping Costs

• Shipping costs are calculated at checkout based on:
• Order weight and dimensions
• Shipping destination
• Selected shipping method
• You will see the exact shipping cost before completing your order.

Note: Free shipping may be offered for qualifying orders during promotional periods — check our website for current offers.

04 Domestic Shipping (United States)

• We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories.
• Delivery times are based on the shipping method selected at checkout.
• We use trusted carriers such as USPS, UPS, and FedEx.

05 International Shipping

• We currently offer international shipping to select countries.
• International delivery times vary by destination and customs clearance.
• Customs duties, taxes, and import fees are not included in our shipping charges and are the customer's responsibility.

Please check your country's import regulations before placing an order.

06 Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• You can track your order directly through the carrier's website using the provided tracking number.
• If you have not received your tracking information within 5 business days of placing your order, please contact us.

07 Lost or Damaged Packages

• If your package is lost in transit: Contact us immediately with your order number. We will file a claim with the carrier on your behalf.
• If your package arrives damaged: Please take photos of the packaging and the damaged items, and contact us within 48 hours of delivery.
• We will work with you to resolve the issue, whether through a replacement or a refund.

08 Incorrect Shipping Address

• Customers are responsible for providing accurate shipping details at checkout.
• If you realize you entered an incorrect address, contact us immediately — we will do our best to update it before shipment.
• Once an order is shipped, we cannot change the delivery address.
• If a package is returned to us due to an incorrect address, we will contact you to arrange re‑shipment at your cost.

09 PO Boxes & APO/FPO Addresses

• We ship to PO Boxes via USPS.
• We also ship to APO/FPO military addresses — please allow extra time for delivery.

10 Delays & Force Majeure

We are committed to meeting the delivery estimates provided. However, we are not responsible for delays caused by:

• Severe weather conditions, natural disasters, or acts of nature.
• Carrier delays or service disruptions.
• Customs clearance processes for international orders.
• Events beyond our reasonable control (force majeure).

If we anticipate a significant delay, we will notify you via email.

11 Get in Touch

If you have any questions about our Shipping Policy, need help tracking an order, or have concerns about delivery, we're here to help.