01 How Fulfillment Works

SparkDeals provides custom printing and personalized products. Orders are fulfilled through a multi-step process designed to ensure that each order is reviewed, produced, inspected, packaged, shipped, and delivered to the address supplied by the customer.

The fulfillment process may include order review, payment verification, artwork or specification review, custom production, quality inspection, packaging, shipment, carrier processing, and final delivery.

The estimated total fulfillment period is approximately 7–15 business days from receipt of a complete and successfully paid order, depending on production requirements and carrier transit time.

Business days generally do not include weekends or applicable holidays.

02 Order Processing Time

After an order is placed, SparkDeals reviews the order information, payment status, selected products, quantities, artwork, personalization details, specifications, and delivery information.

• Processing begins after payment and all required order information have been received.
• Orders requiring clarification, corrected artwork, missing information, or additional confirmation may require additional processing time.
• Orders placed on weekends or applicable holidays may begin processing on the next business day.
• Processing time is separate from production and carrier transit time.

Processing time does not represent the final delivery date. Production and shipping transit occur after processing is completed.

03 Custom Production & Printing Time

Many SparkDeals products are customized or printed specifically according to the customer's selected design, artwork, product type, size, color, quantity, personalization, or other specifications.

Custom production may include artwork preparation, printing, finishing, assembly, quality inspection, product preparation, and packaging.

• Production begins after the order has been processed and required artwork or specifications have been approved or confirmed.
• Production time may vary depending on product type, quantity, customization, and order complexity.
• Additional time may be required if information supplied by the customer is incomplete or requires clarification.
• Production must generally be completed before an order can be packaged and dispatched.

04 Shipping & Delivery Methods

After production and packaging are complete, orders may be shipped using a reputable carrier or delivery provider appropriate for the order and delivery destination.

Common shipping carriers that may be used for eligible shipments include the following:

The specific carrier and service used may vary depending on the product, package dimensions, destination, service availability, shipping requirements, and other fulfillment considerations. SparkDeals does not guarantee that every order will be shipped using a particular carrier.

05 Shipping Costs

Shipping charges, when applicable, may depend on several factors associated with the order and destination.

• Product size, weight, and package dimensions.
• Delivery destination.
• Selected shipping or delivery service.
• Number of products or packages included in the order.
• Additional fulfillment or delivery requirements.

Where shipping charges apply, the applicable amount will be displayed during checkout before the customer completes the purchase, or otherwise communicated before fulfillment where applicable.

06 Shipping Time vs. Production Time

Production time and carrier shipping time are separate stages of the fulfillment process. Shipping transit does not begin until the order has completed production and has been dispatched.

These timeframes are estimates rather than guaranteed delivery dates. Actual fulfillment time may vary based on the order, production requirements, shipping service, destination, and circumstances affecting delivery.

07 Order Dispatch & Tracking

Once an order has completed production, quality review, and packaging, it will be prepared for shipment and transferred to the applicable carrier or delivery provider.

• Tracking information may be provided when tracking is available for the selected shipping service.
• Tracking information may not update immediately after the package leaves SparkDeals or is transferred to the carrier.
• Carrier tracking systems are operated and maintained by the applicable delivery provider.
• Customers should use the tracking information provided to monitor shipment progress.

If you have questions regarding the status of a shipment, contact SparkDeals and provide your order information.

08 Delivery Locations

Available delivery locations may depend on the product, shipping provider, destination, and applicable fulfillment requirements.

Customers can review available delivery options for their order during the ordering or checkout process, where applicable.

• Shipping availability may differ between products.
• Certain destinations may have limited delivery options.
• International delivery, when available, may be subject to additional carrier requirements, customs procedures, duties, taxes, or other destination-specific requirements.
• If a requested delivery location cannot be serviced, SparkDeals may contact the customer regarding available fulfillment options.

09 Delivery Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before completing an order, customers should carefully verify all applicable delivery information.

• Full recipient name.
• Street address.
• Apartment, suite, unit, or building number where applicable.
• City and state.
• ZIP or postal code.
• Country for applicable international shipments.
• Telephone number and email address when requested.

If an address contains an error, customers should contact SparkDeals immediately. Address changes may only be possible before an order has entered production or been transferred to a carrier.

SparkDeals is not responsible for delays, returned shipments, additional delivery charges, or failed delivery caused by incorrect or incomplete information supplied by the customer.

10 Delivery Delays

The processing, production, dispatch, and delivery timeframes described in this policy are estimates. Actual delivery time may vary after an order has been dispatched.

Delays may occur because of circumstances outside SparkDeals' reasonable control, including:

• Severe weather or natural events.
• Carrier delays or service disruptions.
• Transportation interruptions.
• High shipping volume or seasonal demand.
• Holidays and carrier operating schedules.
• Incorrect or incomplete delivery information.
• Production or material availability issues.
• Other circumstances affecting transportation, fulfillment, or delivery.

A carrier delay occurs after dispatch and is separate from the estimated production period. SparkDeals cannot control the operating schedules or delivery performance of independent shipping providers.

11 Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their order promptly after delivery. If an order arrives damaged, defective, incorrect, or incomplete, contact SparkDeals as soon as possible with the relevant order information.

• For damaged products, photographs of the product, packaging, shipping label, and visible damage may be requested.
• For incorrect products, SparkDeals may review the order details and fulfillment information.
• For missing items, the order and shipment information may be reviewed to determine what was included in the shipment.
• Customers should retain the original packaging when possible while a delivery issue is being reviewed.

Issues involving damaged, defective, incorrect, or incomplete products may be handled according to the applicable SparkDeals Refund & Return Policy.

12 Order Changes & Cancellations

Customers who need to change or cancel an order should contact SparkDeals as soon as possible after placing the order.

• Changes or cancellations may be possible before production or fulfillment begins.
• Custom orders may enter production shortly after processing, so changes cannot be guaranteed.
• Once printing, customization, production, preparation, packaging, or shipment has begun, changes or cancellations may no longer be possible.
• Customers should provide their order information when requesting a change or cancellation.

Any applicable refund or cancellation rights are subject to the terms of the applicable Refund & Return Policy and other applicable terms governing the order.

13 Shipping Information at Checkout

Where applicable, customers will be able to review available shipping methods, estimated delivery information, and applicable shipping charges before completing their purchase.

• Available shipping methods may depend on the product and delivery destination.
• Shipping charges may vary based on package size, weight, destination, and selected service.
• Estimated carrier transit times are provided for informational purposes and are not guaranteed delivery dates.
• Additional delivery services may not be available for every product or destination.

14 Contact Us About Shipping

If you have questions about order processing, production, shipping, tracking, delivery, or an existing order, please contact SparkDeals using the information below.

15 Changes to This Policy

SparkDeals may update this Shipping & Fulfillment Policy when necessary to reflect changes to products, services, fulfillment procedures, shipping methods, carrier arrangements, or other applicable business requirements.

Updated versions of this policy will be posted on this website with a revised "Last Updated" date.

Customers are encouraged to review the policy periodically for the latest information regarding shipping and fulfillment procedures.